Trimble GFX DISPLAY

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How to Use TeamViewer QuickSupport on a Trimble GFX Display

In this training video, we demonstrate how to access and launch TeamViewer QuickSupport on a Trimble GFX display. This allows your Trimble service technician to remotely connect to your display for support, diagnostics, or data services — saving time, travel, and machine downtime.

Video training:

What You’ll Need:

  • A Trimble GFX display (e.g., GFX-1060 or GFX-1260)
  • An active internet connection on the display
  • The QuickSupport app installed on the display
  • A technician with access to TeamViewer support tools

Step-by-Step Instructions:

Step 1: Navigate to the Android Home Screen
  • Start from your main PIQ operational page on the GFX display.
  • Look at the bottom of the screen – this is an Android operating system.
  • Tap the circle icon in the center — this is your Home button.

Step 2: Open the QuickSupport App
  • Tap the Apps icon (white circle with six dots) to view all installed apps.
  • Locate and tap the QuickSupport app:
    • Icon: Blue square with “QS” and two arrows (left and right)
    • Label: QuickSupport

Step 3: Launch and Connect
  • Open the QuickSupport app.
  • Acknowledge any pop-up prompts to allow remote access.
  • Once launched, the app will show a connection ID and connection status.

Step 4: Remote Technician Connects
  • Your Trimble service technician can now:
  • Connect to the display remotely using TeamViewer
  • View and interact with the screen in real time
  • Help with diagnostics, troubleshooting, or settings adjustments
    • This works anywhere in the world, as long as both the display and the technician have internet access.

Step 5: Receive Support Without Downtime

With remote access:

  • Technicians can walk you through steps live
  • Make quick adjustments without driving to the field
  • Help resolve simple issues or provide data services remotely

Important Notes:

  • The display must be connected to the internet (Wi-Fi, hotspot, or cellular).
  • Only share TeamViewer access with trusted Trimble service technicians.
  • QuickSupport helps reduce downtime and travel costs by enabling instant field support.

Support:

If you encounter any issues or have questions:

Email: Reach out to our support team via email

Phone: 877-585-4477 for immediate assistance.